Frequently Asked Questions

Everything you need to know about your R.A.D® performance gear.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for footwear?

We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the items are in 'as-new' condition to qualify for a full refund.

How do I find the right size for R.A.D® shoes?

Our footwear generally fits true to size. For the best fit, we recommend referring to our comprehensive size guide located on each product page, which includes foot length measurements in centimeters.

Do you offer international shipping?

Yes, R.A.D® ships to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Are R.A.D® products sustainably made?

Sustainability is core to our mission. We utilize bio-based materials like R.A.D® Global E-TPU and recycled packaging to minimize our environmental footprint without compromising on performance.